01Are you a roofing company?
No. Stormguard Roofing Group of Placentia is a free matching service. We do not hold a roofing licence, we do not employ crews, and we never come to your house. We pass your request to independent local contractors who do the work and who you hire directly.
02How long does a re-roof take?
Two days is typical for asphalt. Add days for steep pitch, multiple layers to strip, tile work, or a roof with a lot of valleys and penetrations.
03What happens to my information?
Your details are passed to up to three local roofing contractors so they can quote. That is the only use. You can ask us to delete them at any time, and there is a do-not-sell page for exactly that.
04Should I repair or replace?
It depends almost entirely on how much life is left in the material. Ask any contractor who inspects it to give you a number of years and a reason. If two of them independently say the same thing, believe it.
05Why three quotes and not one?
One quote is a number with no context. Three gives you a range, and the conversation about why they differ is where you learn what you are actually buying.
06Should I take the cheapest quote?
Only if it is the same roof. Most large gaps between quotes are scope gaps. Ask the cheapest contractor which of the other quotes items they have left out, and why.
07Is moss on the roof a problem?
Yes, eventually. Moss holds water against the shingle and lifts the edges as it thickens. Zinc or copper strip at the ridge suppresses it. Pressure washing an asphalt roof strips the granules and does more harm than the moss did.
08Do you handle commercial buildings?
We do. It is a different set of contractors — commercial and low-slope work is a separate trade from residential re-roofing — so answering the property question accurately matters.
09How much deposit is normal?
Ten to thirty per cent is ordinary, and is often used to order material. A demand for full payment up front is a reason to walk away.
10I have solar panels. What happens to them?
They come off and go back on, and that is a separate cost, often handled by the solar installer rather than the roofer. If the roof is near the end of its life, do the roof first — removing and refitting panels twice is money wasted.
11Do I have to hire anyone?
Not at all. Plenty of people use this to find out what a job costs and then do nothing for a year. That is a perfectly reasonable outcome.
12Are the contractors licensed and insured?
We require a licence number and current insurance from every contractor in the network. Verify it yourself anyway. Your state licensing board has a free lookup, and it takes two minutes.
13Do I need a permit?
Almost certainly, for a full replacement. The contractor should pull it, and the fee should be a visible line on the quote rather than a surprise.